AromaEarth  Return Policy

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping. Opened products will not be accepted. If you want to sample our products, there are links on our products pages to purchase samples.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.


We require the following information to process your return.
(If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone number
  • E-mail address
  • Copy of receipt
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

Please return the merchandise to:
AromaEarth
RETURNS DEPARTMENT
8690 Apple Road
Bourbon, IN 46504 USA

All returns must be shipped back to AromaEarth using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by AromaEarth and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to AromaEarth  marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a  re-shipping fee.

 

 



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